Refund Policy

Returns & Exchanges

Because our hats are produced in limited quantities and often hand-finished to order, we approach returns with care.

Eligibility: to be eligible for a return or exchange, your item must be in the same condition that you received it — unworn, unused, with all original tags attached and in its original packaging.

Timeframe: requests for returns or exchanges must be initiated within 14 days of the delivery date.

Exclusions: items marked as “Final Sale” or those that have been customized or modified cannot be returned or exchanged.

How to Initiate a Return

To start the return process, please contact our concierge team at kerry@kerrykouture.com with your order number and the reason for your request.

Once your return request is approved, we will provide instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit automatically applied to your original method of payment within 7 business days.

Original shipping costs are non-refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damages and Issues

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at kerry@kerrykouture.com so that we can evaluate the issue and make it right.

Non-Returnable Items

Gift cards. Custom-ordered pieces or bespoke services. Products showing signs of wear or improper storage.

Questions

For any questions regarding your order or our policy, reach out via our contact page or directly at kerry@kerrykouture.com.